FAQs

Below are the most frequently asked questions from our clients before purchasing products.
If you have any further questions, please send them to info@pixadoart.com .

Do you need help?

If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a customer service representative.

If we're not available, drop us an email and we'll get back to you within 24-36 hours!

Questions and Answers

OT: "Can I track my order when it ships?"

Of course! Once your order has shipped, you will receive an email with your tracking number. Also check your junk mail 📫 to be sure.

OT: "Is the plaque made of glass?"

Each plaque is carefully crafted from high quality acrylic plexiglass.

OT: "How do I design the appearance of the plaque?"

Very easy! Click the "CREATE PREVIEW" button and enter your information. You will see the appearance directly on your monitor.

OT: “Are the plaques 100% transparent?”

Yes, each plaque is UV printed onto a quality clear acrylic board, ensuring it is 100% transparent and visually stunning.

OT: “Can I hang my board outside?”

Definitely! Your plaque is designed to be versatile and can be placed anywhere you choose.

OT: "How can I track my order?"

To track your order, enter the shipment reference number on the tracking website provided in your shipping confirmation email.

OT: "What if my board is cracked or broken upon arrival?"

If your board arrives damaged or if you have any concerns about your order, please contact us at info@pixadoart.com. Our dedicated team will help you immediately.

OT: “Are the plaques waterproof?”

Yes, our plaques are completely waterproof. You can use cleaning solutions like Windex to keep your Track pristine and smudge free.

OT: "What sizes do the plaques come in?"

We offer 3 different sizes, from 14x21cm to 30x40cm. Please see the product page for more details on available sizes.

OT: “Do you ship worldwide?”

We are currently shipping plaques to European countries. We plan to expand worldwide shipping and send plaques to all corners of the world 🌍.

Can't find satisfactory answers? Contact support

TERMS AND CONDITIONS GENERAL TERMS AND CONDITIONS trading company KyoPrint s.r.o., ID number: 29206294, with registered office at Legionářská 231/15, 664 34 Kuřim, for the sale of goods via the online store located at www.pixadoart.com Information you should not miss: You can choose the payment method and delivery option during the ordering process. By pressing the "Buy and pay" button, you conclude a purchase contract for the goods in question with us and you are obliged to pay us the purchase price. Please note that most of our goods in our e-shop are tailored to the customer, for these goods it is not possible to withdraw from the purchase contract within the legal period. The protection of personal data of our customers is very important to us. You can find information about what personal data we process, why and how, in the personal data processing policy. WHO WE ARE? KyoPrint s.r.o registered office: Legionářská 231/15, 664 34 Kuřim (hereinafter referred to as "registered office address") ID number: 29206294 VAT number: CZ29206294 company registered in the commercial register of the Regional Court in Brno, section C 65617, represented by Tomáš Kyanka, managing director (hereinafter referred to as "seller" or "we"), bank connection: 2300063045/2010, held at Fio Banka, as HOW CAN YOU CONTACT US? Where else can you find us: At our office address: KyoPrint s.r.o., Legionářská 231/15 664 34 Kuřim (hereinafter referred to as "office address"). Phone: +420 773 379 429 Email: info@pixadoart.com WHAT ARE THE OTHER TERMS THAT ARE REPEATED IN OUR GENERAL TERMS AND CONDITIONS? e-mail address the e-mail address of the customer specified in the user account, in the order or in another form of ours; e-shop our online store that we operate on the website; the purchase contract of obligations containing a whole range of rights and obligations - us as the seller and you as the buyer, which we conclude together based on your order of our goods on our website; Civil Code Act No. 89/2012 Coll., Civil Code; entrepreneur a natural person or a legal entity that develops continuous business activity - in its own name, on its own account and for the purpose of making a profit; we are guided by the principle that a customer who states his ID number / VAT number or company data in the order is legally dealing with us as an entrepreneur; consumer any natural person who legally acts without any connection with his business activity or independent performance of his profession; GTC these general terms and conditions, i.e. the rules that bind us and you when concluding a purchase contract; website internet address pixadoart.com; the customer is you, the buyer, whether you are a consumer or an entrepreneur. WHAT DO WE HAVE TO TELL ALL CUSTOMERS BY LAW BEFORE ENTERING INTO A PURCHASE CONTRACT? 1. Seller's authorization and control authorities. The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended. 2. Illustrative nature of product photos. All photos on the website are for illustrative purposes only. 3. Goods, price, costs. 1. You can find a description of our goods, including their main features, on our website. 2. The prices of goods are listed including VAT, including statutory fees. 3. We do not charge any additional costs for telecommunications (eg if you call us on our telephone number, you will only pay your normal telephone call rate). 4. Payment options. The specific conditions of payment methods and shipping options are described in more detail during the order itself or on our website. We will deliver the goods to you via the carrier you choose from the options we offer. 5. Bindingness of the order. By submitting an order by pressing the button to complete the order in our online store, the customer creates a binding order that commits the customer to payment. The customer has the opportunity to review and correct or change their order before submitting the order, as described in more detail in section 7 of these GTC. 6. Binding of the General Terms and Conditions. By sending the order, you also confirm that you have familiarized yourself with the wording of these General Terms and Conditions. 7. Customer rights from defective performance. The customer's rights from defective performance, possibly from the warranty, and the conditions for their application are described in section 12 of these GTC and the following. WHAT DO WE HAVE TO COMMUNICATE TO CONSUMER CUSTOMERS BEFORE CONCLUDING A PURCHASE CONTRACT? 1. The right to withdraw from the purchase contract. The consumer customer has the right to withdraw from the purchase contract without giving reasons (unless otherwise stated) within a period of 14 days, which begins at the latest: 1. in the case of a purchase contract from the day of acceptance of the goods; or 2. in the case of a purchase contract with delivery in multiple pieces/parts, from the date of acceptance of the last delivery of goods; or 3. in the case of a purchase contract, the subject of which is regular repeated deliveries of goods, from the date of acceptance of the first delivery of goods; with the fact that the consumer has the right to withdraw from the purchase contract even before the time specified in Articles 5.1.1 to 5.1.3 by notifying us of his intention to withdraw from the purchase contract by any unequivocal statement, for example by filling in and sending the form for withdrawal from the purchase contract or by sending a message to our e-mail: info@pixadoart.com. Please note that most of the goods in our e-shop are made according to the customer's wishes (e.g. the customer chooses any printed text according to his wishes, which we then have made). That is why there is no possibility of withdrawing from the purchase contract within the legal period for such custom-made goods. Please pay attention to the following paragraph of the GTC. 1. When it is NOT POSSIBLE TO WITHDRAW from the purchase contract. The consumer is not entitled to withdraw from the following contracts: 1. about the delivery of goods that have been modified and/or created at the request of the customer or for his person; 2. about the delivery of goods, the price of which depends on deviations of the financial markets independent of our will, which may occur during the period for withdrawing from the purchase contract; 3. about the delivery of perishable goods, as well as goods that were irreversibly mixed with other goods after delivery; about the delivery of goods in sealed packaging, which the consumer has removed from the packaging and for reasons of health protection or hygiene reasons it is not appropriate to return it after the consumer has broken it; 1. about accommodation, transport of goods, rental of means of transport, catering or use of free time, if it is to be fulfilled according to the contract on a certain date or in a certain period; 2. on the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for their delivery; 3. about the provision of services, if they were provided in full; in the case of performance for consideration, only if it began with the prior express consent of the consumer before the expiration of the period for withdrawing from the contract and the entrepreneur informed the consumer before concluding the contract that the right to withdraw from the contract expires by providing the performance; 4. about urgent repair or maintenance, which is to be carried out at the place designated by the consumer at his express request; however, this does not apply to the execution of other than requested repairs or the delivery of goods other than spare parts necessary for the execution of repairs or maintenance; 5. about the delivery of digital content, if it was not delivered on a physical medium and was delivered with your prior express consent before the expiration of the period for withdrawing from the purchase contract and we informed you before concluding the purchase contract that in such a case you do not have the right to withdraw from the purchase contract. 1. Obligation of the consumer when withdrawing from the purchase contract. If the consumer withdraws from the purchase contract, he is obliged to send back to us the goods purchased on the basis of the purchase contract from which he withdrew, no later than 14 days from the moment of withdrawal from the purchase contract. The consumer customer is obliged to send back or return the goods complete, i.e. including all supplied accessories, all documentation, clean, undamaged and, if possible, including the original packaging, in the condition and value in which they were received. 2. Depreciation of goods. In the event of withdrawal from the purchase contract, the customer is responsible for the reduction in the value of the returned goods or the returned goods, which occurred as a result of handling the goods in a way other than that which is necessary to become familiar with the nature, properties and functionality of the goods. In the event that damaged or incomplete goods are returned to us, we will offset our claim for damages against the purchase price that you request to be returned. We will always evaluate a specific case to determine the degree of damage, deterioration of the goods and determine the corresponding reduced value. We will inform you about these steps by e-mail or by phone. 3. Return of goods. Send the goods back or take them personally to the address of our establishment (if you are interested in handing over the goods to us in person, please contact us in advance to agree on a specific handover time). The cost of returning the goods upon withdrawal from the purchase contract is borne by the customer at his own expense. 4. Refund of the purchase price. In the event of withdrawal from the purchase contract within the withdrawal period, we are obliged to return all money to the consumer, using the same payment method as when receiving the money, or to the account of your choice, no later than 14 days after withdrawing from the purchase contract. Please note that we are entitled to refund your money only when we receive the returned goods from you. 5. Complaints. We provide out-of-court handling of consumer complaints via e-mail info@pixadoart.com. 6. Out-of-court settlement of disputes. The out-of-court settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the customer from the purchase contract. 7. European Consumer Center of the Czech Republic. The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 . of May 2013 on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on the resolution of consumer disputes online). 8. Reviews. Reviews can be submitted by customers whom we have verified that they really bought the goods from us, then the flag "verified review" is displayed for individual published reviews. The customer will receive a link to insert a review electronically, unless they have expressed their disagreement with its submission. More detailed rules will be listed on our website. 9. False or incomplete reviews. We reserve the right not to publish customer reviews that are false, contain inappropriate language, or are unrelated to the purchased item. 10. Damage caused by incorrect or incomplete information. We disclaim any responsibility for damage caused by incorrect or incomplete information or advice, especially in cases where the achievement of a certain result depends on the actions of the addressee or other persons, or on uncontrollable facts or chance. REGISTRATION, USER ACCOUNT 1. Registration. You can shop with us even without registration. If you decide to register, you will have a better overview of your order history, new order status, etc. You register the customer on the website by filling out the registration form. In order to create a registration, it is necessary to confirm that you have familiarized yourself with the content of these GTC and the principles for the processing of personal data. 2. Obligation to provide true and correct information. When registering on the store's website and when ordering goods, the customer is obliged to enter all data correctly and truthfully. The customer is obliged to update the data specified in the user account in case of any change. The data provided by the customer in the user account and when ordering goods are considered correct by the seller. 3. User account. You can access your user interface (hereinafter referred to as "user account") using your email and selected secure password, where you can, among other things, place orders for goods. 4. User account blocking. The customer is obliged to maintain confidentiality regarding the information necessary to access his user account. The customer is not authorized to allow third parties to use the user account. We may block a user's account after three (3) unsuccessful login attempts. We do this from a security point of view, in particular to prevent misuse of your user account. If your user account is blocked, please contact us at info@pixadoart.com. 5. Possibility to cancel the user account when not using it. We can cancel the user account, especially if the customer does not use his user account for more than 1 year, or if the customer violates his obligations under the purchase contract as set out in these GTC. 6. Necessary maintenance. The customer acknowledges that the user account may not be available continuously, especially with regard to necessary maintenance. HOW TO ORDER AND CONCLUDE A PURCHASE CONTRACT 1. Creating an order. By placing the goods in the basket, choosing the method of transport and payment for the selected goods and filling in the contact and invoicing data, the customer creates his order in the e-shop. 2. Features of the goods. The customer is obliged to familiarize himself with the properties, type and recommended way of using the goods before completing the order. By placing an order, the customer confirms that he has familiarized himself with this information and that he understands it. 3. Checking the order. Before completing the order, the customer is allowed to check and change the data he entered in the order. 4. Process of sending the order. The order is submitted by clicking the order completion button and the order process is completed. By sending the order, the customer confirms that he has agreed to these general terms and conditions and has read our personal data processing policy. 5. Truthfulness of the data filled in the order. The data listed in the order they are deemed correct by the seller. If, during the processing of the order, it is found that obviously false or incomplete information has been used, we may reject the order, which you will be notified by e-mail. The customer may be liable for damage caused by providing intentionally false or incorrect information. 6. Additional order confirmation by the customer. The seller is entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated transport costs), to ask the customer for additional confirmation of the order (for example by e-mail or telephone) and is also entitled to ask the customer to specify the correctness of the selection of the quantity of goods. 7. When is the purchase contract concluded? The purchase contract is concluded when you press the button to complete the order. 8. Confirmation of the order by the seller. The customer who completes the order will receive an automatic order delivery confirmation from us to the e-mail address. 9. Obligations of the seller. By concluding the purchase contract, we undertake to hand over the purchased goods to you and enable you to acquire ownership rights to the goods. 10. Obligations of the buyer. By concluding the purchase contract, you undertake to take over the goods and pay us the price of the goods. 11. Copy of GTC and form for withdrawing from the purchase contract. The customer will receive a copy of the concluded purchase contract, i.e. the current version of these GTC together with the goods. The consumer customer will also receive a form for withdrawing from the purchase contract within the legal deadline. 12. Remote means of communication. The customer agrees to the use of remote communication means when concluding the purchase contract. The costs incurred by the customer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are paid by the customer himself, and these costs do not differ from the basic rate. PRICE OF GOODS AND METHODS OF PAYMENT 1. Price. All product prices are listed in Czech crowns (CZK) including VAT. The price of the goods is valid for the period during which it is displayed on the website of the e-shop, but this does not mean that we cannot conclude a purchase contract with some of our customers under individually agreed conditions. 2. Method of payment. You can pay us the price of the goods and any costs associated with the delivery of the goods according to the purchase contract in the ways indicated in the second step of the order, in particular: 1. in cash or by credit card to the carrier (we provide cash on delivery when ordering goods up to CZK 299, while at the same time cash on delivery is not possible for discounted goods); 2. by bank transfer; 3. by online payment card. The customer chooses the method of payment and delivery of the goods during the order. You can find out more on the website in the Transport and payments section. 1. Advance on the price of the goods. We can request a deposit or other similar payment from the customer. 2. Packaging and shipping costs. On the website of our e-shop you will also find information about the costs associated with packaging and delivery of goods. The amount of costs associated with the packaging and delivery of the goods will depend mainly on the chosen carrier and the place where the goods will be delivered. 3. Price for delivery of goods. Together with the purchase price, the customer is also obliged to pay us any costs associated with the packaging and delivery of the goods and any surcharge for the chosen payment method. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods. Before the binding completion of the order, the customer will be informed and the final price including the costs of packaging and transport. 4. Discounts on the price of goods. Any discounts on the price of goods provided by us to customers cannot be combined with each other. 5. Unrealistic price of goods. In the case of displaying an unrealistic price of CZK 0 (in words: zero Czech crowns) or displaying a highly non-market price, when a non-market price is considered to be a price that is below our purchase price, we reserve the right to remove this item from the order. The customer will be informed of this fact to the e-mail address. 6. Form of invoice. We agree that the invoices will be sent electronically to the e-mail address. 7. Gift Vouchers. We can offer the option of purchasing gift vouchers of any value on the e-shop. If it is on offer in the e-shop, each voucher has its own unique code and will be sent to your e-mail after payment of the purchase price. It is always possible to use only the entire amount of the voucher, not to use it in parts. The voucher is valid for 6 months from its purchase. To redeem a gift voucher on the website, it is necessary to fill in the field in the "basket" section, where you enter the unique code of the gift voucher. The value of the gift voucher is deducted from the total price of your purchase in the basket and cannot be combined with other discount codes or discounts on our e-shop. Please note that the voucher code will be sent to you in electronic form. Be extra careful with its further handling. Falsification or alteration of the voucher is not allowed. Falsifying it can also be a crime. It is not possible to withdraw from the purchase contract if the gift voucher has already been used. EVERYTHING YOU SHOULD KNOW ABOUT DELIVERY 1. Delivery time of goods. If the goods are stated to be in stock, then as a rule we ship the goods with a delivery time of 5 working days from the receipt of the order, while we undertake to deliver the goods within a maximum of 30 days from the moment of concluding the purchase contract. This delivery time does not apply to goods that will be modified at the customer's request (in these cases, the delivery time will always be individually negotiated). It also does not apply to goods that are in stock at suppliers (we usually deliver within 14 days) or only in production (here, in rare cases, it may happen that the delivery period will vary in the order of months - the situation in such a case will always be with you we deal with it individually and offer you a possible replacement with similar goods, cancellation of the order and a refund). Sometimes it can happen to us that goods marked "in stock" sell out in a short period of time. In the event that the goods are out of stock and we are unable to deliver the goods you ordered within the specified time, we will contact you to agree on the next course of action. In the event that the goods are stated to be "On request", we will negotiate the delivery time with you individually, as its delivery depends on the capabilities of our subcontractor. Despite the stated delivery time, we always try to prepare and deliver the order to the customer as soon as possible. 2. Method of transport, personal collection. The customer has the choice of choosing to transport the goods to any address via our contractual carrier at the transport price that is indicated during the order. 3. Acceptance of goods. When transporting goods to a customer, the goods are handed over to us at the moment the carrier hands over the goods to the customer at the point of delivery (usually the first door/gate/gate at the point of delivery specified by the customer). It is at the moment of acceptance of the goods by the customer that the risk of damage and accidental deterioration of the quality of the purchased goods passes to the customer. In the case of personal collection of the goods by the customer, the goods are considered delivered at the time of acceptance by the customer or another person designated by the customer. 4. Costs of special mode of transport. In the event that the mode of transport is contracted on the basis of a special request of the customer, the customer bears the risk and any additional costs associated with this mode of transport. 5. Repeat delivery and related costs. If, for reasons on the part of the customer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the customer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method. If the buyer does not take delivery of the goods delivered by cash on delivery once, then the seller is entitled to demand reimbursement of the costs of repeated delivery upon repeated delivery of the goods at the request of the buyer. At the same time, the seller is entitled to request payment in advance from the buyer in the case of the buyer's next order in order to protect his interests and prevent damage. 6. Damage that may occur to the seller by not accepting the goods. If the customer-consumer does not take over the goods upon their delivery by the carrier, the goods are subsequently returned to the seller, and at the same time the customer-consumer does not withdraw from the purchase contract within 14 days of the failed delivery of the goods, the seller is entitled to demand from the customer the costs charged by the carrier for delivering the goods back to the seller. For the seller, this cost represents damage caused by the violation of the customer's legal obligations in the sense of § 2913 paragraph 1 of the Civil Code. At the same time, the seller is entitled to charge a fee for storing the goods in the amount of CZK 200 (in words: two hundred Czech crowns) and the seller is also entitled to withdraw from the purchase contract. 7. Non-acceptance of goods in relation to the entrepreneur. If the business customer does not take over the goods when they are delivered by the transporter, the goods are subsequently returned to us as the seller, we are entitled to demand from the business customer the costs charged by the transporter for delivering the goods back to our address. For the seller, this cost represents damage that arose from the violation of the legal obligations of the customer, entrepreneur, in the sense of § 2913, paragraph 1 of the Civil Code. At the same time, the seller is entitled to charge a fee for storing the goods in the amount of CZK 200 (in words: two hundred Czech crowns) and is also entitled to withdraw from the purchase contract. 8. The possibility of setting off claims. In accordance with § 2913 of the Civil Code, we are entitled to unilaterally set off the claim for the payment of costs for the storage of goods and the claim for compensation for damage due to the violation of the customer's legal obligations according to this part of the GTC against the customer's claim for a refund of the purchase price. 9. Obligation of the customer upon acceptance of the goods. The customer is obliged to check the goods when taking them over and make sure of their properties (in particular, whether the customer received the right type of goods, whether the goods have the agreed quality, whether the goods in their packaging contain everything that it should contain according to the instructions). In case of visible damage to the shipment by the carrier, the customer is obliged not to accept such a shipment from the carrier at all. We are not responsible for damage caused by the carrier or late delivery of goods, regardless of the reason for the delay. RESERVATION OF TITLE 1. Full payment of the purchase price. We reserve the right of ownership for the goods until full payment of the purchase price in accordance with the relevant purchase contract. This means that if you do not pay the purchase price, you will not become the owner of the goods. 2. Reservation towards business customers. For business customers, we reserve title to the goods until all claims we have against them have been paid. The customer is obliged to handle the goods subject to retention of title with due care and to insure them at his own expense sufficiently, in case of damage, to the value of the new goods. WITHDRAWAL FROM THE PURCHASE AGREEMENT 1. The consumer's right to withdraw from the purchase contract. The customer's right to withdraw from the purchase contract is governed by the provisions set out in section 5 of these GTC. 2. The entrepreneur's right to withdraw from the purchase contract. Business customers have the right to withdraw from the purchase contract, which is allowed by the relevant legal regulations. The business customer does not have the right to withdraw from the purchase contract without giving a reason within 14 days, this right belongs only to the consumer. If the business customer returns the goods to us and if there are no defects in accordance with the Civil Code, we warn him that we can bill him for the costs of storing these goods in accordance with clauses 9.6 and 9.7 of these GTC, and at the same time we invite the business customer to take back the goods. 3. Unpaid purchase price. If the customer has not paid the purchase price properly and on time, we can withdraw from the purchase contract. 4. Out-of-stock procedure. We are entitled to withdraw from the purchase contract due to stock out of the goods or due to the unavailability of the ordered goods. Furthermore, we can withdraw from the purchase contract, especially if the customer refuses to accept the goods. 5. Gift. If the customer receives a gift together with the goods and subsequently withdraws from the purchase contract with us, he is obliged to return this gift to us. The gift contract between us and the customer is therefore concluded with a so-called discontinuance condition that if the customer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective. WHAT IF THE GOODS HAVE DEFECTS 1. Reference to the Civil Code. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular §§ 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code). 2. Claims procedure. Further rights and obligations of the parties related to our responsibility for product defects are regulated in our complaints procedure. PROTECTION OF PERSONAL DATA 1. Principles of personal data processing. The protection of our customers' personal data is very important to us. The rules for handling personal data and the rules for sending commercial messages are regulated in our personal data processing policy. 2. Cookies. We use so-called cookie files that can be stored on the end device (either based on consent or to protect our legitimate interests). The customer can set preferences directly on our website. HIGHER POWER 1. What is force majeure. For the purposes of these GTC, any event independent of the seller's will that prevents the fulfillment of his obligations and whose consequences could not be foreseen or prevented or overcome is considered force majeure. A natural disaster, fire, explosion, flood, earthquake, terrorist attack, war, strike or other events (including situations caused by the spread of the COVID-19 disease) that are beyond the control of the contracting parties are considered force majeure. 2. Exclusion of liability of the seller. During the duration of the seller's force majeure, he is not responsible for non-fulfillment of his obligations under the purchase contract, i.e. these GTC. WHAT YOU SHOULD KNOW IN CONCLUSION 1. What law governs our legal relationship? The legal relationship between us will be governed by the legal order of the Czech Republic, in particular the Civil Code. This also applies in the case of the existence of a so-called international element. However, we are aware that the consumer customer cannot be deprived of the protection provided by the provisions of the legal order of the country where he has his habitual residence. 2. Commitment to respect consumer rights. In the event of an unintentional conflict between the provisions of these General Terms and Conditions and legal regulations for consumer protection, these provisions take precedence and the seller undertakes to comply with them. 3. Invalid or ineffective provisions of the GTC. If any provision of the GTC is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. 4. Exclusion of the Vienna Convention. The contracting parties agree to expressly exclude the use of the United Nations Convention on Contracts for the International Sale of Goods (United Nations Convention on Contracts for the International Sale of Goods, or the Vienna Convention), in accordance with Article 6 of this convention. 5. Disputes and Jurisdiction. The contracting parties further agree that the courts of the Czech Republic for the district of Prague will always have local and substantive jurisdiction to resolve any disputes arising from the purchase contract, where an international element is present. This does not affect the rights of consumers according to special legal regulations. The contract language is Czech. 6. Archiving of the purchase contract. The purchase contract in the wording of the GTC is archived by us in electronic form and is not accessible to third parties. 7. Form for withdrawing from the purchase contract. An integral part of these GTC is the form for withdrawing from the purchase contract. 8. If we agree on different conditions for concluding a purchase contract. The provisions of the GTC are an integral part of the purchase contract. Provisions deviating from the General Terms and Conditions can be negotiated in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the General Terms and Conditions. 9. Necessity of acceptance of GTC for concluding a purchase contract. Acceptance of these GTC is voluntary, but necessary to create a user account or order by the customer. 10. Validity of GTC. These GTC are valid from 15/05/2024 and cancel the validity of the previous terms and conditions.

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