E-shop

our online store, which we operate on the website www.pixadoart.com ;

GDPR

Business communication

Regulation (EU) 2016/679 of the European Parliament and of the Council;

usually an email message or sent for the purpose of promoting our similar goods and services;

Personal data

Contract

any information about the User on the basis of which it can be directly or indirectly identified;

an obligation containing a whole range of rights and obligations (ours and yours), which we enter into together on the basis of your Order on the E-shop;

User / you

the natural person to whom the Personal Data relates will most often be a customer (a person who has set up a User Account with us and/or purchased goods from our E-shop) or a potential customer or user of our website who is just viewing it ;

Processor

we use other entities that process Personal Data on the basis of a contract or other mandate for the controller ;

Processing of personal data

is any operation or set of operations with Personal Data or sets of Personal Data that is carried out with or without the aid of automated procedures, such as collection, recording, arrangement, structuring, storage, adaptation or alteration, retrieval, inspection, use, disclosure by transmission, dissemination or any other disclosure, sequencing or combination, restriction, erasure or destruction;

Special category of Personal Data

we do not process this personal data. This is data that we understand to be more sensitive. They concern, for example, what your ethnic origin is, what your sexual orientation is, whether you are in a trade union or how you are doing in terms of health and what your faith is. Genetic and biometric data are also considered a special category of data if they are processed for the unique identification of a natural person.

→ Name and surname, contact details (especially e-mail, telephone number)

→ Order note and other information that you communicate to us as part of communication with us (in particular, it will be your questions and answers to your questions, communication with you)

→ Personal data that you entrust to us as part of competitions organized by us (in particular first and last name, nickname on a social network, e-mail, telephone number)

→ Reviews (first and last name or nickname, e-mail and other data that you provide as part of the review)

→ Invoicing data and bank connection (data necessary for accounting and making payments)

→ Cookies and IP address, activity data (including information about your device or operating system)

→ Login to the user account and behavior in the user account (in particular data filled in by the User in the user account, purchase history, time of registration, date of last profile update)

→ Comments added by you to our posts on social networks (especially Facebook, Instagram), as well as the name (nickname) of your profile on these social networks and publicly accessible information on your profiles

Why?

What data?

How?

How long?

Website visit.

Ensuring basic functions of our website, analytics, improving our services. We also process personal data so that we can show you relevant content or our advertising on other websites. You can set your preferences in the cookie bar. The legal title for the processing of Personal Data is consent (analytics, marketing cookies) or our legitimate interest (necessary cookies).

Information about when and how you visit and browse our website may include: IP address, date and time of access to our website, information about your internet browser, operating system or your language settings, history of your behavior on websites pages. If you visit our website via a mobile phone, we may also process data about your phone.

Cookies or other technologies for tracking User behavior.

Processing time varies depending on the type of cookie. Some process data only for the duration of the session (visit), some for a longer period. You can find more information in the instructions on cookies.

Communication with customer support, requests and complaints.

By sending a question, you express your consent with the processing of Personal Data for the purpose of handling the inquiry.

First name, last name, phone number, e-mail.

In order to process the inquiry, we process the Personal Data that is necessary to process it. Communication takes place by phone, e-mail, or directly on our website.

Closed questions are deleted regularly, but no later than 3.5 years after the question was asked.

Sending commercial messages (direct marketing).

You have agreed to receive newsletters. If you do not want to receive the newsletter, you can unsubscribe in the e-mail footer.

First name, last name, phone number and e-mail.

We send a newsletter in which we inform about our goods, services and news.

The data is processed for 2 years from the last active viewing of the newsletter, unless you unsubscribe earlier.

Why?

What data?

How?

How long?

Website visit.

Ensuring basic functions of our website, analytics, improving our services. We also process personal data so that we can show you relevant content or our advertising on other websites. You can set your preferences in the cookie bar. The legal title for the processing of Personal Data is consent (analytics, marketing cookies) or our legitimate interest (necessary cookies).

Information about when and how you visit and browse our website may include: IP address, date and time of access to our website, information about your internet browser, operating system or your language settings, history of your behavior on websites pages. If you visit our website via a mobile phone, we may also process data about your phone.

Cookies or other technologies for tracking User behavior.

Processing time varies depending on the type of cookie. Some process data only for the duration of the session (visit), some for a longer period. You can find more information in the instructions on cookies.

Processing of the Order.

In order to be able to purchase goods from our e-shop, you need to go through the Order process. By completing the Order, the Agreement between us is concluded. This is the performance of the Contract .

During the Order, you enter your name, surname, e-mail, telephone number, contact and delivery address, invoicing information, or information in the notes.

You provide us with this data when filling in either as part of registering for a user account or during the Order.

The data are processed for the duration of the Agreement, or until they are handed over and subsequently for a period of 4 years from the end of the Agreement.

Complaint. In order to handle the complaint, we will process some personal data in order to comply with the legal obligation and also fulfilled the concluded Agreement .

Name, surname, e-mail, telephone number, information about the concluded Contract, delivery and necessary payment information.

You provide us with these Personal Data for the purpose of purchasing goods on our e-shop, we process the Order and then fulfill the obligation set by law or the Contract.

We will process your Personal Data for the duration of the customer's contractual relationship with us and subsequently for a period of 4 years after its termination.

User account.

If you create a user account, we will process your Personal Data to the extent necessary. We process personal data on the basis of the concluded Agreement .

Data filled in during registration, especially your e-mail and other contact data (see above).

The scope of Personal Data processing may vary depending on which Personal Data you enter in your User Account.

You provide us with this data when creating a user account.

We process your Personal Data for this purpose for as long as the user account exists.

Communication with customer support, requests and complaints.

By sending an inquiry, you express your consent to the processing of Personal Data for the purpose of handling the inquiry, or Personal Data are processed on the basis of the concluded Agreement .

First name, last name, phone number, email, invoice number and user account.

Communication with customer support takes place by phone, e-mail, or directly on our website. Calls are not recorded.

Closed questions and complaints are regularly deleted, but no later than 3.5 years after the question or complaint was resolved.

Marketing, especially sending commercial messages.

For our customers, we can send the newsletter based on a legitimate interest in improving and promoting our goods and services or to those who have given their consent to the sending .

First name, last name, phone number and e-mail.

We send a newsletter in which we inform about our goods, services and news.

The data is processed for 2 years from the last active viewing of the newsletter, unless you unsubscribe earlier. If you do not want to receive the newsletter, you can unsubscribe in the e-mail footer.

Satisfaction rating. We have a legitimate interest in finding out whether you were satisfied with our services and also with the goods ordered from our e-shop.

Name, surname, e-mail of the customer and information about the ordered goods.

Unless you previously object to this (e.g. as part of the Order), we will provide some of the Customer's Personal Data to a third party for the purpose of evaluating customer satisfaction.

We process the data for the duration of the customer's contractual relationship with us and subsequently for a period of 4 years after its termination.

Review.

If you decide to write a public review of our products, you agree to its publication, including the given name and surname or nickname, the text of the review, the number of stars and an optionally inserted image or photo, and the processing of other necessary personal data.

First and last name or nickname, e-mail, possibly inserted photo or video and other personal data communicated within the text of the review

You voluntarily provide us with your personal information in order to write a review and publish it.

Reviews are included in the withdrawal of your consent, we process any personal data for a maximum period of 5 years.

Bookkeeping.

Based on the concluded Contract, you will pay us the purchase price of the goods and transport. We provide you with accounting and tax documents, which we then archive and further work with for the purposes of proper accounting and the fulfillment of legal obligations.

Data on the invoice : name, surname, e-mail address, billing address, or other identification of the User and details of the fulfillment of the Order. Data on the tax document : name, surname, e-mail address, billing address, or other identification of the User and details of the ordered goods.

After filling in the payment information in the profile, we save this information to create the invoice. We fulfill a legal obligation .

We are legally obliged to archive accounting documents and accounting records (invoices) for a period of 5 years starting from the end of the accounting period to which they relate. We are also required to keep the invoice for a period of 3 years from the end of the tax period in which the tax liability related to the invoice arose. We are also obliged to archive tax documents for a period of 10 years from the end of the tax period in which the transaction took place.

Compliance with legal obligations.

In certain cases, we have to process your personal data in order to fulfill the obligations established by law.

In particular, this may be the name, surname, e-mail address, invoicing data or other identification of the User.

In this case, we process your Personal Data in order to comply with applicable legal regulations (fulfilment of a legal obligation).

We process your Personal Data for the period specified by the relevant legal regulations.

Website operation and security

Shopify

Common website traffic analysis

Google Analytics

Processing of the Order

PayPal, Apple Pay , Google Pay , ShopPay , UnionPay , Amex , Affirm , Zásilkovna , PPL , DHL

Complaint

PPL , DHL , Post office 

Dealing with inquiries and communicating with us

Google

Bookkeeping

Slunex s.r.o. , faktruoid.cz

Marketing

Keyboard

Social networks

Facebook , Instagram , X, Pinterest , TikTok

Satisfaction rating

Google , Judge.me

Right of access

We will confirm whether we are processing your Personal Data. You have the right to information about the purposes of processing, categories of personal data, recipients to whom they are made available, and the time of processing. You have the right to know whether a right has already been exercised. It is also assumed that the rights and freedoms of other persons and the copy of personal data will not be adversely affected.

Right to rectification

Based on your request to correct inaccurate personal data, we will correct such data. You can correct some data in your user profile.

Right to erasure

If there is no other reason to process this data further, then we will delete or anonymize the data requested by you.

Right to restriction of processing

Please contact us if you believe that we are processing data incorrectly. Whether it is the reasons for the processing or its scope.

The right to be notified of correction, erasure or restriction of processing

If you contact us with a request, we will inform you of the result. Sometimes we may not be able to comply (e.g. the email address you wrote to us from no longer works).

Right to portability

We will provide your Personal Data, which you have provided to us in a structured and machine-readable format, to another administrator at your request.

The right to object

If we process your data based on a legitimate interest (e.g. sending a newsletter to Users). It is up to us to prove our legitimate interest. If your objection is justified, we will stop processing Personal Data.

Right to withdraw consent

If you've changed your mind, please let us know. Processing related to marketing and business purposes can be revoked at any time.

Automated individual decision-making including profiling

You don't want a computer to decide about you? We respect your right, so we do not perform profiling. We process Orders, so your Personal Data can be processed automatically.