Novoročenky 125x125mm otevírací

Return policy

You can return most new, unopened items within 30 days of delivery for a full refund. We will also cover the cost of return shipping if the return is the result of our error (you received the wrong or defective item, etc.).

You should expect to receive your money within four weeks of handing over the package to the return sender, but in many cases you will receive your money sooner. This time period includes the transit time it takes for us to receive your return from the sender (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view your order using the "Complete Orders" link in the My Account menu and click the Return Items button. Once we have received and processed the returned item, we will notify you by email of the refund.

Transport

We deliver to virtually any address in the world. Please note that some products are subject to restrictions and some products cannot be shipped to international destinations.

When you place your order, we will estimate shipping and delivery times for you based on the availability of your items and the shipping options you have selected. Depending on the shipping provider selected, shipping date estimates may appear on the shipping quote page.

Please also note that shipping rates for many of the items we sell are based on weight. The weight of each such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to whole kilograms.